AltiumLive Dashboard - FAQs

Use the following links to browse through frequently asked questions relevant to the AltiumLive Dashboard. For further, more detailed information on aspects of the system, use the links available in the Further Information panel to the right.

General

Who has access to the Dashboard?

Only those with administrative privileges (users in the account who are members of the Group Administrators group) will have access to the Dashboard, and the ability to view and modify their Organization's account.

How does a user become an Administrator for the account?

A user is an administrator for the account if they are added as a member to the Group Administrators group. Admission to this group occurs in two ways:

• When a new license is purchased for the account, the Notification Contact for that license is added automatically to the group.

• A user can be manually added to the group by another account administrator. In other words, a member of the Group Administrators group has the power to bestow administrator powers to another user, simply by making them a member of this group.

I have already defined who can administer my account, will this membership change with the arrival of the Dashboard?

No. Those users currently added as members to the Group Administrators group for your account, will remain administrators for the account and only those users will have access to the Dashboard. If you purchase new licenses for the account, the Notification Contacts for those licenses will be added to the Group Administrators group. And should you wish to further massage membership to this group, you can do so, manually – an admin has the power to elevate another user to admin level.

Company Profile

What size can the Company Logo be?

The uploaded image of your Company's Logo can be 220x220 pixels or less, and either JPG or PNG format.

How do I access my Company's profile from within the AltiumLive community?

The Company's profile is accessed by clicking the related link to that profile – the Organization's name – on the profile page of any of its constituent users.

I don't want the Company's profile made public, how do I ensure this?

To make your Organization's profile private – hidden from viewing by the wider AltiumLive community – ensure the Public option is disabled, in the General Information region of the Dashboard's Profile page.

Users

I'm trying to add a new user, but i get an error that the user exists already – why?

A new user can only be added to the account, provided the email address supplied is not already in use by an existing user. If you attempt to create a new user with a duplicate email address, an error dialog will appear, alerting you to this fact.

How can I reset a user's AltiumLive password from within the Dashboard?

This is performed by deactivating, then reactivating the required user. It is the act of activation that triggers the password reset and issuance of an email to that user containing a new, temporary password.

Outside of the Dashboard, a user can reset their own password. This is performed from the AltiumLive Sign-In page by clicking the Forgot Password link. An email will be sent to that user containing a new, temporary password.

Are there any restrictions on passwords?

Your password must be at least 8 characters long. It must contain only English letters, one digit, one upper case and one lower case. It cannot contain spaces.

Ive deleted a user by mistake. Can I get them back?

The delete operation cannot be undone. If you delete a user by mistake, you will need to add that user back, in the same way that you would add any new user to the account.

Groups

I've already added a user to one group, can I add them to another group?

A user can be added as a member to any number of defined groups for an Altium Account.

How do I remove a user from the Members area when managing a group?

To remove a user from the list of members for the group, simply uncheck the associated Member checkbox – they will be removed from the list upon updating.

Licenses

Can I add a license to my account using the Dashboard?

No. You cannot add licenses to, nor delete licenses from, your account using the Dashboard. You will need to contact Altium Sales to discuss purchase of licenses for your account.

I see 'Subscription Expires' for a license – what does this mean exactly?

This is the expiry date for Subscription on the license, the date on which you right to access content and updates for the software ends.

Where can I go to allocate a license?

In terms of license allocation within the Dashboard, you can either browse to a particular license and allocate which groups can use it, or you can browse to a specific group and allocate one or more licenses to it. This applies only to On-Demand and Standalone type licenses.

Can I allocate a license across groups?

Both On-Demand and Standalone type licenses can be allocated (targeted) for use by specific groups within the account. This allows you to control exactly who has access to, and use of, your licenses. For a multi-seat On-Demand License, you can assign seats across one or more defined groups. This provides global floating license capability – within the geographic scope of your license and the conditions set out in the EULA – without needing to implement your own server.

Can I activate my Standalone and Private Server Licenses from the Dashboard?

Yes. Simply drill down to the management page for such a license and click the Activate button.

When activating a Standalone License, you can activate for any of the supported releases of Altium Designer, but only one at a time. When activating a Private Server License, you must repeat the activation process for each supported release of Altium Designer that you wish the license to serve. If, for example, you wish to serve AD10 and S09 releases, you would activate the license twice – once for Release 10 and once for Summer 09 – obtaining two license files.